Privacy Policy Jutwanbet – How We Protect Your Personal Information

1 Introduction & Scope of This Policy

Jutwanbet values the privacy of every user. This Privacy Policy applies to all information collected through the jutwanbet website, mobile app, and any related services we offer.

We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and comply with relevant international data protection standards. Our goal is straightforward – to ensure your data is secure, used responsibly, and never misused.

2 Personal Data We Collect

Jutwanbet collects several categories of personal data when you register and use the platform. This includes data you actively provide and data collected automatically during use.

3 How We Use Your Data

The data we collect is used responsibly for clear and legitimate purposes. Here are the key reasons we need your data:

• To verify your identity and complete the KYC process required under financial regulations.
• To process deposits and fund withdrawals securely and accurately to the correct account.
• To provide effective customer support whenever you need assistance.
• To send promotional information and exclusive offers related to your account – you may opt out of marketing communications at any time.
• To detect and prevent fraud, money laundering and suspicious activities that could compromise platform security.
• To comply with legal obligations and requirements of relevant authorities.
• To improve the user experience based on aggregated and anonymised usage patterns.

4 Data Sharing with Third Parties

Jutwanbet does not sell or rent users' personal data to any third party. However, in certain limited situations, we may need to share data with the following parties:

• Payment Providers: To process your deposit and withdrawal transactions via DuitNow, FPX, e-wallets and other supported methods.
• Game Providers: Account information required to allow you to play through game provider platforms integrated with jutwanbet.
• Technical Service Providers: Companies that help us operate our technical infrastructure, subject to strict confidentiality agreements.
• Law Enforcement Agencies: Only when required by law or a valid court order.

All third parties with whom we share data are required to handle your information at a level of security equal to or exceeding our own standards.

5 Encryption & Technical Security Measures

Jutwanbet continually invests in security infrastructure to keep your data safe from cyber threats. The technical measures we employ include the following:

• TLS 1.3 SSL encryption for all data transmissions between your browser/app and our servers.
• User passwords are stored in hashed format using a one-way algorithm – even we cannot read your password.
• Sensitive financial data is stored in segmented server environments with role-based access controls (RBAC).
• Regular security audits by independent third parties to identify and address vulnerabilities.
• Intrusion detection systems (IDS) and firewalls that monitor platform traffic around the clock.
• Two-factor authentication (2FA) is available and encouraged for all user accounts.

6 Cookies & Tracking Technologies

Jutwanbet uses cookies and similar technologies to ensure the platform runs smoothly and to enhance your experience. The cookies we use fall into three categories:

• Essential Cookies: Required for core functions such as maintaining your login session and remembering security settings. These cookies cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to understand how users interact with our platform in aggregate. This data is processed anonymously and helps us improve our services.
• Preference Cookies: To remember your language preference, display theme and other personal settings. You can disable these cookies without affecting core platform functionality.

You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect your experience on the jutwanbet platform.

7 Your Rights as a User

Under Malaysia's PDPA and the data protection principles we uphold, you have the following rights regarding your personal data:

8 Data Retention & Deletion

Jutwanbet retains your personal data only for as long as it is needed for the purposes stated in this policy, or as required by applicable law.

• Active account data is retained for the duration your account remains active.
• After an account is closed, core data is retained for 7 years to comply with financial law and anti-money laundering requirements.
• Customer support communication records are retained for 2 years from the date of interaction.
• Technical log data is retained for 12 months for security and troubleshooting purposes.
• Once the retention period expires, data will be securely deleted using methods that ensure it cannot be recovered.

9 Changes to This Privacy Policy

Jutwanbet reserves the right to update this Privacy Policy from time to time in line with changes in law, technology, or our business practices. We are committed to keeping you informed of any significant changes.

When significant changes are made, we will display a clear notice on the platform's homepage and send a notification to your registered email address at least 7 days before the changes take effect.

10 Contact Us About Privacy

If you have any questions, concerns or complaints regarding how jutwanbet handles your personal data, we strongly encourage you to contact us directly.

Our Data Protection team can be reached via live chat in your account or by email at [email protected]. We aim to respond to all privacy enquiries within 3 business days.

For complaints that have not been satisfactorily resolved, you may refer to the Department of Personal Data Protection Malaysia (JPDP) as the relevant regulatory body.